1-year limited warranty for those who activated their warranty upon purchase

Warranties made available for ShawnCo customers starting 5/20/23

If you ordered before that please still reach out

Our Commitment to Quality and Warranty Information

At ShawnCo, we strive to create the highest quality products for our customers. Each product is meticulously crafted and rigorously tested for strength and durability. We understand that during shipping and handling, mistakes can happen. That's why we offer a limited 1-year warranty that covers any manufacturing defects. (See full list of covered warranty issues below.) If a buckle, seam, hook, or handle fails during normal use, simply send us a photo and we will replace it!

Please keep in mind that our products are wearable, and no wearable product on the market, such as harnesses, leashes, or collars, are designed to be chew toys for your pup!

However, if your dog does chew the webbing, buckle, or straps on one of our products, we offer a LOYALTY WARRANTY for that. (See below for more info.)

COVERED BY WARRANTY

- Broken buckles or clips

- Broken leash attachments (D-rings or handles)

- Damage caused during shipping and handling

NOT COVERED BY WARRANTY

- Normal signs of wear, such as:

- Fading of color

- Fraying or loose strings on edges

- Creases in straps or body of harness

- Scratches and minor tears

- Damage caused by the dog being unsupervised during use, such as chewing

- Using a tie-out

- Products bought from third-party sellers or any source other than ShawnCo on Amazon.com are not eligible for warranty. ShawnCo only sells on Amazon.

Thank you for choosing ShawnCo, and we are committed to ensuring you and your pup are satisfied with our products.

ShawnCo Product Warranty

Warranty Contact

Please do not discard your ShawnCo product before sending us photos so we can determine if it is eligible for warranty.

Send us an email at the link below and fill out the prompted information and we will get back to you within 48hrs.

*You MUST use the full name and email used to register your warranty upon purchase in order for us to find you in our system for a warranty claim to be valid.*

Loyalty Program

Did your little fur angel chew their harness, leash or collar? We know they are absolutely perfect and can do no wrong but sometimes things happen. That’s why we offer our loyalty program that will issue you a code to replace it on Amazon.com for half off!

Our customers mean everything to us so we will be sure to take care of you!

*Please note that we answer all emails within 48hrs. If you have not heard back by then please reach out again and ensure your email was sent properly. *